Last Updated: September 25, 2026
The Mom Crew Foundation is a 501(c)(3) nonprofit organization. Charitable donations are generally final, but we understand that mistakes, unauthorized transactions, or technical issues can occur. This Policy describes how we review refund requests.
1. Requests We Will Review
We will review refund requests involving circumstances such as:
An incorrect donation amount or duplicate transaction.
A donation reported as unauthorized or fraudulent.
A technical or processing error.
Another documented circumstance that The Mom Crew Foundation determines warrants a refund.
2. How to Request a Refund
Email hello@momcrewdfw.org as soon as possible, preferably within 7 days of the transaction. Include your name, donation date, donation amount, transaction or receipt information if available, and the reason for the request. For your security, do not email full payment-card numbers.
3. Review and Processing
Refund requests are reviewed case by case. We may ask for information reasonably necessary to verify the transaction or request. If approved, a refund will ordinarily be returned to the original payment method when possible. Processing times depend on the payment provider and financial institution.
4. Timing and Limitations
Requests made more than 7 days after a donation may be more difficult to accommodate, particularly if funds have already been committed or spent for charitable purposes, but we may review later requests when circumstances warrant. Nothing in this Policy limits rights that cannot legally be waived, including rights relating to unauthorized payment transactions.
5. Recurring Donations
To cancel or modify a recurring donation, use the controls provided by the donation platform when available or contact hello@momcrewdfw.org as early as possible before the next scheduled charge. We cannot guarantee that a cancellation request received after processing has begun will stop the next charge.
6. Donation Receipts and Tax Records
If a donation is refunded, any acknowledgment or receipt for the refunded amount should not be used to claim a charitable deduction. Donors are responsible for maintaining accurate tax records and should consult a qualified tax professional about their individual circumstances.
7. Contact
Questions about a donation or refund request may be sent to hello@momcrewdfw.org.