Effective Date: April 15, 2025
The Mom Crew Foundation is a 501(c)(3) nonprofit organization committed to transparency and
donor trust. We understand that errors can occur in donation amounts or processing. This
Donation Refund Policy outlines the conditions under which we may issue a refund.
- Refund Eligibility
We will consider a refund request under the following circumstances:
● The donation was made in error (e.g., incorrect amount or duplicate transaction).
● The donor’s account was charged fraudulently.
● A technical issue occurred during the donation process. - Refund Request Process
To request a refund, please email us at hello@momcrewfoundation.org within 7 days of the
transaction. Include:
● Full name
● Donation amount
● Date of donation
● Payment method (credit card, PayPal, etc.)
● Reason for the refund request
We may contact you for additional information to verify and process your request.
- Processing Refunds
Approved refunds will be issued to the original payment method. Please allow 7–10 business
days for the refund to appear on your statement. - Non-Refundable Donations
We are unable to refund donations that:
● Were made more than 7 days prior to the request
● Have already been used for program delivery or operations
● Were made anonymously without identifiable donor information
- Recurring Donations
If you are enrolled in a recurring donation plan and wish to cancel or modify it, please contact us
at hello@momcrewfoundation.org or manage your preferences directly through the platform
(e.g., Donorbox). Cancellation requests must be received at least 3 business days before the
next scheduled donation. - Tax Implications
If a donation is refunded, the corresponding tax-deductible receipt will become invalid. It is your
responsibility to adjust any tax filings accordingly.
Contact Us
If you have any questions or concerns regarding this policy or a recent donation, please
contact:
📧 hello@momcrewfoundation.org
📍 Dallas–Fort Worth, TX